CONSULTATION

 

 

Established Name: LIANG YI

 

Main company Name: Hong Zheng Liang Yi (S) Pte Ltd

 

OUR POLICY

 

Quality Products and Services We are committed to the best quality and customer service We provide customers with quality products and services as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

 

Refund Customers may request to change masseur should they find that the services provided is not satisfactory within the 1st 15mins, if customer is still unsatisfied, will full refund. Cooling – Off Period – My accords to you a 5 working day (exclusive of Saturdays, Sundays, and Public holidays) should wish to refund the treatment programme. If you choose to cancel the Treatment Programme or voucher with the stipulated period, we shall refund to you the unutilized amount in full, based on the payment you have made. After Cooling-off period, 50% of Treatment Programme or voucher will be refund. Programmers are to be completed within 12 months from the date of purchase. Refund of Treatment Packages after Cooling-Off Period will be considered under the following conditions and circumstances: a) You are certified unfit by a registered medical practitioner to undergo the Treatment Programmer. This certification must make specific reference to the Treatment Programmer. b) You are leaving Singapore permanently or posted overseas for a period of more than 12 months. Documentation must be furnished to facilitate the refund process. – Customers may opt to exchange for our products equivalent and not exceeding to the value of the unutilized portion or a cash refund equivalent to 50% of the unutilized value of the Treatment Programmer. Refund of payment shall be made within 21 working days from the date of your notification. Deposit We have collected deposit as full payment must be made before any treatment is provided. Any deposit only valid hold on 1-year period. After 1 year the deposit will be auto forfeit.

 

Payment Mode Customers can use cash or NETS and major credit cards (Visa, Master, Amex and Union Pay) to make payment for our services Only S$ is accepted for payment. Foreign currencies are not accepted My business clearly states the payment methods and channels available to customers.

 

Pricing/Advertisement Expiry date will be stated clearly on all promotional brochures & materials. In order to proof of purchase, receipt will be issued to all customers once payment is made. My business is NON GST Registered Company. My business is committed to display discounted prices clearly My business is committed to avoid over or under-charging and to ensure correct change is given. My business clearly states what is included in all prices quoted, including taxes, and any other surcharges (if any). Transparency of Pricing-My business clearly states any additional charges for extra services such as product upgrade request not included in the original package. Honoring Price Quotes-My business honors the prices quoted at the time of booking for services. Selling Our staff are not allowed to sell or promote any service to customers or any form of selling tactics during treatments and inside the treatment room.

 

Exchange Exchange of Treatment Program – Customer may exchange Treatment Program of an equivalent or high value. Difference in value must be paid in full. Sale of product – All products sold are non-refundable. Products (unused and in its original packaging) sold may be exchanged for other product of equivalent or higher value within 7 days of purchase. Transfer of treatment program – Customer may allow transfer treatment program to friend or family member. Customer Information All customers are required to fill in their particulars in the register and health declaration. All information provided by customers shall be kept strictly confidential and shall be used solely for the purpose of treatment and understanding the health condition of the customers. No information whatsoever shall be divulged to any unauthorized person or 3rd party.

 

Security We ensure that there is no camera and/or video recording equipment in the treatment rooms to safeguard the privacy of customers. My business is committed to inform and protect customers with approved insurance and/or prepaid card upon the receipt of their pre-payments, including but are not limited to packages, gift vouchers and membership fee to my business. My business is committed to maintain the confidentiality of customer data. Feedback/Complaints We value all customer feedback and take complaint seriously. Customers can make any feedback about our product or services within 3days of purchase or immediate upon treatment. We endeavour to resolve the feedback/complaint and give customer concerned a satisfactory response within 21 days for sate of receipt of the feedback/complaint. If we are unable to resolve the case amicably, we will, with your mutual consent, initiate mediation with case trust mediate Centre. Case trust mediation Centre address: 170 Ghim Moh Road, #05-01 Ulu Pandan Community Building, Singapore 279621.

 

Further to the above, we will also ensure that all products used will be clearly labelled, and all tools used for facial will be sanitized after each usage.